At TopShipping, we provide a wide range of services such as shipping, freight forwarding, sourcing, and more! Take a look at our list of services below to see if you can help you!
Frequently Asked Questions
When and How should I pay?
Full payment upfront is required by bank transfer or Western union, PayPal only is applicable for old customers.
Are they any charges will be incurred at destination?
We promise we charge will be what we quoted. No hidden fees with us. On door to door service basis, The duties/VAT mostly won’t be included into the quotation. Some certain countries like USA,UK,Malaysia,Australia can be offered DDP( Delivered Duty Paid) service which means we will stated at the first beginning.
How many days will it take if we use sea or air to ship to USA FBA warehouses?
If by air, the transit time is around 4-7 days depends on the air service you choose. If by sea, we need around 4-6days to make export customs, packing, the transit time from port to port is 14-20days depending on the FBA address. Roughly, it is estimated 30-40 days after we get your cargo to the time we make appointment with Amazon.
How can I start to use Tops shipping’s service?
Simple email can start with your business with Top Shipping via firstname.lastname@example.org, We shall confirm all of the important info through emails. Once the price being confirmed by you and the goods get ready by the suppliers we can get the goods shipped accordingly.
Can I ship to FBA Amazon If I don’t have an EIN in USA?
Yes, Certainly. We can offer one-stop service for you from the factory in China to any FBA warehouses worldwide.
Do we need to palletize shipments at the origination site, or before you receive it?
No, not necessary. We can palletize your cargo based on Amazon requirements in our origin warehouse or destination warehouse.
What will you do next for customer services once I paid the cost?
We will keep in touch with the suppliers to ensure all the necessary docs provided properly before shipping to avoid any customs delay for both Chinese customs or overseas customs. Also, You will be keep informed for further status once available afterwards.
Can you offer the consolidation service if I purchase from different manufacturers in different areas of China.
Yes, We are able to provide consolidation service for collecting goods from all of the suppliers separately but will be shipped as one shipment to you if all of the can be get ready during certain period of time. The pick-up fee will be confirmed case by case.
Can you give us some suggestions if I am not sure what’s the best way to ship my goods?
Yes. Certainly. We’ll give you different options based on different modes of transportation. The urgency of your shipments and the volume will be the mainly factors to be considered.
How do I calculate the chargeable weight for express delivery shipment？What’s the difference for air cargo shipment?
a) Normally the billable weight is depending on the actual weight and the volumetric weight, For instance. The dimension for single package is 50x40x50cm but the gross weight is 10kgs only, the way of calculating the chargeable weight is 50x40x50cm/5000=20kgs (Formula is Length x Width x Height in centimeters divide 5000). So the final billable weight is 20kgs instead of 10kgs. We’ll remeasure size and reweigh the packages once the goods arrived at Top shipping’s warehouses. Our target is make sure all of the info is correct before issuing invoice to you.
b) the formula of calculating the air cargo is Length x Width x Height in centimeters divide 6000.
Can you guys provide blind shipping service?
Yes, Sure. We can ship goods without authentic manufacturer’s info as requested if necessary. You don’t have to worry about the real shipper info will be discovered by the end customer if you are the intermediary.
Is there any difference on shipping cost between EXW (Ex-works) and FOB (Free on Board) terms?
The local pick up fee and clearance fee will be added into the quotation if you are working with the supplier based on EXW terms. The FOB terms it means the supplier will cover the domestic transportation fees from the factory to the nearest seaports or airports.
Can I use your service if I only have 0.5kgs goods?
Yes, Any types of shipments are always welcomed. You will get the favored service from us as long as you are our customer.
Why should I find a shipping forwarder in China instead of in destination country?
As we are specialized in shipping service since 2009, We are cooperating with shipping lines and airlines which means we could get better discount than the overseas agent to get it from their Chinese agent. To get in touch with us directly can avoid the time difference issue with your manufacturers in China. Your request always will be executed properly and timely in a professional way.
Can I get a fix rate from you If I have regular shipments per week on weekly or monthly basis from China?
Yes, We can offer a good discount on pricing based on our regular shipments. Meanwhile, The payment terms can be negotiated as well.
Can you guys ship the sensitive items like liquid or items with batteries?
Yes, We can do it but will need more detailed info to confirm the price case by case as the way of calculating the price will be different as well.